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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All CONCORD products

The group "New Technologies" offers for review the products of the plant CONCORD: lC-MS, UHPLC, HPLC solvents, Karl Fischer reagents, anhydrous solvents, high frequency solvents, GCS solutions, standard solutions, environmental kits, solid indicators, reagents for DNA synthesis
  • Solvents of LC-MS class CONCORD
    Solvents of LC-MS class
    8001LM1000, etc.
  • UHPLC class solvents CONCORD
    UHPLC class solvents
    8002UL4000, etc.
  • HPLC class solvents CONCORD
    HPLC class solvents
    8001GG1000, etc.
  • Karl Fischer Reagents CONCORD
    Karl Fischer Reagents
    1301ABT, 1303ABT, etc.
  • Anhydrous solvents CONCORD
    Anhydrous solvents
    8160DR4005, etc.
  • High purity solvents CONCORD
    High purity solvents
    GR, AR, etc.
  • GCS Solutions CONCORD
    GCS Solutions
    8068GC0005, etc.
  • Standard solutions CONCORD
    Standard solutions
    S050811, S050911, etc.
  • Environmental Kits CONCORD
    Environmental Kits
    E1240H24, E1250H25, etc.
  • Solid indicators CONCORD
    Solid indicators
    I200113 and others.
  • Reagents for DNA synthesis CONCORD
    Reagents for DNA synthesis
    DCI, TCA, etc.

NEW TECHNOLOGIES GROUP

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